Video camera

[Landofoz]

Him,

I am having an issue, when I go into a meeting and have my camera on, I see my camera light come on briefly then immediately go off.  My face does not show on the screen.  I have taken all the self help measures I can but it still will not work.  

I have even called Geek Squad and have shared my computer with them for a good amount of time , but it is still doing it.  I don't know what else to do and I am losing jobs.

Can you please help?

Thanks much!

[aileenfelix]

Hi Landofoz -  you can try to test your video camera prior to your meetings to ensure it's working. Here's the guide on how to test it.

Here are additional support articles that you can also try:

• Troubleshooting camera issues during a meeting
• Troubleshooting unable to detect a camera
• Troubleshooting Zoom video crashes

If all else fails, then I would recommend that you create a tech support case through this link so one of our tech engineers can further assist and investigate what's causing the issue with your video camera.

[Landofoz]

I've already used check a meeting.  However I need this fixed.  Even if I check it right before a meeting it can still not show my face later.  It's too unreliable for my jobs.

How much does it cost to get tech help?

Thanks!

[MGSR]

Hello @Landofoz,

I’m sorry that the troubleshooting steps mentioned in the articles did not work for you. You can sign in to your Zoom account and visit this link to view other available support options based on the account type you need.

Thank you, and have a good day.