Get work done more efficiently with Zoom AI Companion. The AI Companion Onboarding Center is now live!
Learn moreEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2022-05-08 06:12 AM
2022-07-22 01:50 PM
I am having the same issue. I do not have this issue on Google Meet or other platforms, but every time I have a group class in Zoom, either my video freezes or the other participants'. Sometimes the audio does too. I have a 2 1/2 day training this weekend and really need this not to happen!
2022-07-27 09:07 AM - edited 2022-07-27 09:08 AM
Hi @JwD and @pamarama2, welcome to the Zoom community! If you are still experiencing video and audio issues, I would recommend the following troubleshooting steps:
Let me know if any of this helps!
2022-07-29 11:18 AM
I did update to the latest version of Zoom. I don't know specifically what "up to speed" would mean, but I just got new internet because of this very issue, and it didn't help. We got the fastest speed they had.
2022-07-29 11:07 AM
Hi @JwD and @pamarama2, just checking in to see if the troubleshooting steps have helped at all? Let me know 🤗