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Video Dark background

Linda64
Newcomer
Newcomer

‎2024-12-31 01:35 AM

Whilst my face is clearly displayed when conducting a meeting, my video background is constantly darkened even though I have set the tick box to adjust for low light. Does anyone have any recommendations as to how to lighten the background. I have also unset the tick box for low light and this does not seem to make any noticeable difference.  

I am using version 6.3.1 on an HP Envy 360 2 in 1 laptop and using HP's inbuilt Truevision 5 MP camera.

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3 REPLIES 3

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2024-12-31 01:18 PM

Hi @Linda64 Do you have the portrait lighting setting enabled? 

 

Screenshot 2024-12-31 at 3.17.09 PM.png

 

 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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Linda64
Newcomer
Newcomer

‎2025-01-01 04:55 AM

Hi, thanks for the suggestion. I did not have portrait lighting enabled. However, once I enabled it, it did not make any difference to the darkened background. Do you have any other suggestions?

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Sealegs303
Newcomer
Newcomer
In response to Linda64

‎2025-04-26 04:56 PM

I am having the same issue! I will keep searching for answers...

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