cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

User account disappeared

AmberPolen
Newcomer
Newcomer

‎2023-02-20 08:55 AM

One of my users accounts has completely disappeared. It was a licensed account (Our CEO unfortunately). I am working with Zoom support but am wondering if anyone else has seen something similar. 

 

Facts

Used a week ago and no trace of it since, no evidence of it being deleted and her license is now freed up. 

While investigating issue, she stated she also had 2 other accounts that have also disappeared.

She is not tech savvy but I trust that she did not go into account settings and delete 3 accounts. 

 

0 Likes
0 REPLIES 0