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User Setting not working as intended

Tolgs
Newcomer
Newcomer

Hey guys, I have a user in our tenant, that has turned off "only authenticated users allowed", which is a setting we allow in our tenant.

Unfortunately, no matter how we test it, externals still need to have a Zoom account in order to join her meeting.

I am troubleshooting against walls, and do not know, where else to look.

 

In the screenshot, you can see the setting, I am talking about.

 

Thanks in Advance

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Please read this if you haven't already done so;

 

https://support.zoom.us/hc/en-us/articles/360037117472-Configuring-authentication-settings-and-profi...

 

Is the ability to allow authentication exceptions enabled?

 

Regards

 

If my reply helped, don't forget to click the accept as solution button!

 

Tolgs
Newcomer
Newcomer

Hey Frank, thanks for answering.

I looked into your link and am not sure, how to resolve our issue with that. We have 3 users with the same settings. If 2 users create a meeting, an external does not need to have a Zoom account to join. 

For some reason, if that one user creates a meeting, externals will be prompted to create one.

 

How can we normalize those settings, that everyone has the same outcome?