Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2022-07-08 07:22 AM
I have a business account user running a Basic license that has scheduled a meeting. I upgraded her to a paid license after the meeting was scheduled. Will the existing meeting automatically be upgraded from Basic to licensed? Or would we need to cancel the meeting and reschedule it now that the user account is licensed?
Solved! Go to Solution.
2022-07-08 07:58 AM
Hi @HAPCAP
When starting a Zoom meeting, the system first checks the host's profile for any licenses or add-ons, and immediately applies those to the meeting. Now that the user has been assigned a license, when the system check's their meeting licenses, it will recognize the license and allow that meeting to extend beyond the 40-minute limit.
I would only suggest that the user sign-out and back-in to the desktop client, so that the local client is also aware of their new Licensed status. This often scares people when they schedule a meeting and there is a warning about the time limit, but that is just due to the local client not syncing and realizing this user's license is updated.
Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.
2022-07-08 07:58 AM
Hi @HAPCAP
When starting a Zoom meeting, the system first checks the host's profile for any licenses or add-ons, and immediately applies those to the meeting. Now that the user has been assigned a license, when the system check's their meeting licenses, it will recognize the license and allow that meeting to extend beyond the 40-minute limit.
I would only suggest that the user sign-out and back-in to the desktop client, so that the local client is also aware of their new Licensed status. This often scares people when they schedule a meeting and there is a warning about the time limit, but that is just due to the local client not syncing and realizing this user's license is updated.
Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.
2022-07-08 08:16 AM
Thanks, Bort - that's what I needed to know. I'll have the user sign out and back in.
2022-07-11 11:06 AM
I payed for a business zoom account which I thought would give me unlimited time access . I discovered the subscription is listed as basic which limits to 40 minutes.( Is basic a free subscription or a paid one) ?
Thank you CWc1
2022-07-11 11:30 AM
A Business account will provide you with at least 10 licenses, which then need to be assigned to users. Otherwise, with no license assigned, they are still Basic users with the 40-minute limit. Please review this support article for how to assign those licenses to users: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-license