cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Unstable connection

mjones80
Newcomer
Newcomer

‎2024-08-28 07:56 PM

While using Zoom meeting through the Mac app, I get a notification of an unstable connection, and during the meeting, the video and audio freeze temporarily. I have my internet with Starlink and connect to it via WiFi. Very annoying during client meetings.

 

Topics:
0 Likes
1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-09-01 08:24 PM

Best if you connect via ethernet. WiFi is not best for two-way streaming.

Check your bandwidth by running openspeedtest.com. Like to see a minimum of 10 Mbs upstream. Starlink at best is only 20 Mbs and could be as low as 5 Mbs depending on location and conditions. In conjunction with WiFi the upstream bandwidth could go even lower.

0 Likes