Unable to uninstall 32-bit version 5.12.10650

[barnyt_eqix]

Could you provide me with the 32-bit Zoom 5.12.10650 installer please?

I am unable to remove the 32-bit client, despite having the 64-bit client installed and running v5.13.7 (12602).

#uninstaller #help

[ZoomerIT]

Hi @barnyt_eqix ,

     Thank you for reaching out to the Zoom Community! I am sorry to hear that you are running into this issue, please find the 5.12.9 32-bit installer version down below.

https://zoom.us/client/5.12.9.10650/ZoomInstaller.exe

Thanks!

[barnyt_eqix]

Hi @ZoomerIT , thank you for responding!

Please could I have the MSI file instead - my apologies that didn't specify that at first. 😊

[ZoomerIT]

Hi @barnyt_eqix ,

    Not a problem at all, here is the MSI installer https://zoom.us/client/5.12.9.10650/ZoomInstallerFull.msi

Thanks!

[barnyt_eqix]

Hello @ZoomerIT , sadly that hasn't worked, please see the attached image.

[ZoomerIT]

Hi @barnyt_eqix ,

    Can you please advise where exactly you are seeing this file still? Are you able to see this from multiple spots such as "Task Manager", "uninstalled programs, etc.?

Thanks!

[barnyt_eqix]

Hi @ZoomerIT, I’m seeing it in my Add / Remove Programs - it’s 222MB in size.  I had it in Windows 10 Ent and couldn’t remove it there but recently upgraded to Windows 11 Ent and still have the same problem.

Thanks!

[ZoomerIT]

Thank you for that info @barnyt_eqix . Can you please try the following:

1. Download, extract, and run the file at this link: https://assets.zoom.us/docs/msi-templates/CleanZoom.zip
2. Restart your computer - VERY IMPORTANT
3. Reinstall Zoom from https://zoom.us/download

 
If the issue persists, you may need to follow the steps in the Microsoft document below as well as look into deleting this program from the Windows Registry.
https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f97...

Thanks!

[barnyt_eqix]

Hi @ZoomerIT, I get the attached when doing step #1. 😞

Will try to do the registry steps next with my Corporate IT rep. 🙂

[barnyt_eqix · Accepted solution]

Hi @ZoomerIT, FINALLY I am free of it!

Downloading the trouble-shooter here was the fix - Fix problems that block programs from being installed or removed - Microsoft Support

[ZoomerIT]

Hi @barnyt_eqix ,

    I am so glad to hear this is now resolved for you! I am glad that I was able to assist with this. Please make sure to mark this issue as resolved so that others in the community can find this solution viable if needed. Have a wonderful rest of your day!

[8888888]

hi

[wesleyE]

Zoom 5.11 would not update and could not be uninstalled. CleanZoom would not run without the .msi file.  I fixed it by deleting the Zoom folder in program files and running a full install of 5.17.