Unable to uninstall 32-bit version 5.12.10650 | Community
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barnyt_eqix
Newcomer
barnyt_eqix
Newcomer
February 16, 2023
Solved

Unable to uninstall 32-bit version 5.12.10650

  • February 16, 2023
  • 7 replies
  • 0 views

Could you provide me with the 32-bit Zoom 5.12.10650 installer please?

 

I am unable to remove the 32-bit client, despite having the 64-bit client installed and running v5.13.7 (12602).

 

#uninstaller #help

    Best answer by barnyt_eqix

    Hi @ZoomerIT, FINALLY I am free of it!

     

    Downloading the trouble-shooter here was the fix - Fix problems that block programs from being installed or removed - Microsoft Support

    7 replies

    ZoomerIT
    Community Champion | Employee
    ZoomerIT
    Community Champion | Employee
    February 16, 2023

    Hi @barnyt_eqix ,

         Thank you for reaching out to the Zoom Community! I am sorry to hear that you are running into this issue, please find the 5.12.9 32-bit installer version down below.

     

    https://zoom.us/client/5.12.9.10650/ZoomInstaller.exe

     

    Thanks!

    barnyt_eqix
    Newcomer
    barnyt_eqixAuthor
    Newcomer
    February 16, 2023

    Hi @ZoomerIT , thank you for responding!

     

    Please could I have the MSI file instead - my apologies that didn't specify that at first. 😊

    ZoomerIT
    Community Champion | Employee
    ZoomerIT
    Community Champion | Employee
    February 16, 2023

    Hi @barnyt_eqix ,

        Not a problem at all, here is the MSI installer https://zoom.us/client/5.12.9.10650/ZoomInstallerFull.msi

     

    Thanks!

      barnyt_eqix
      Newcomer
      barnyt_eqixAuthor
      Newcomer
      February 16, 2023

      Hello @ZoomerIT , sadly that hasn't worked, please see the attached image.

      ZoomerIT
      Community Champion | Employee
      ZoomerIT
      Community Champion | Employee
      February 16, 2023

      Hi @barnyt_eqix ,

          Can you please advise where exactly you are seeing this file still? Are you able to see this from multiple spots such as "Task Manager", "uninstalled programs, etc.?

       

      Thanks!

      barnyt_eqix
      Newcomer
      barnyt_eqixAuthor
      Newcomer
      February 16, 2023

      Hi @ZoomerIT, I’m seeing it in my Add / Remove Programs - it’s 222MB in size.  I had it in Windows 10 Ent and couldn’t remove it there but recently upgraded to Windows 11 Ent and still have the same problem.

       

      Thanks!

      ZoomerIT
      Community Champion | Employee
      ZoomerIT
      Community Champion | Employee
      February 17, 2023

      Thank you for that info @barnyt_eqix . Can you please try the following:

       

      1. Download, extract, and run the file at this link: https://assets.zoom.us/docs/msi-templates/CleanZoom.zip
      2. Restart your computer - VERY IMPORTANT
      3. Reinstall Zoom from https://zoom.us/download

       
      If the issue persists, you may need to follow the steps in the Microsoft document below as well as look into deleting this program from the Windows Registry.
      https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98

      Thanks!

      barnyt_eqix
      Newcomer
      barnyt_eqixAuthor
      Newcomer
      February 17, 2023

      Hi @ZoomerIT, I get the attached when doing step #1. 😞

       

      Will try to do the registry steps next with my Corporate IT rep. 🙂

      barnyt_eqix
      Newcomer
      barnyt_eqixAuthorAnswer
      Newcomer
      February 17, 2023

      Hi @ZoomerIT, FINALLY I am free of it!

       

      Downloading the trouble-shooter here was the fix - Fix problems that block programs from being installed or removed - Microsoft Support

        ZoomerIT
        Community Champion | Employee
        ZoomerIT
        Community Champion | Employee
        February 20, 2023

        Hi @barnyt_eqix ,

            

            I am so glad to hear this is now resolved for you! I am glad that I was able to assist with this. Please make sure to mark this issue as resolved so that others in the community can find this solution viable if needed. Have a wonderful rest of your day!

        8
        Newcomer
        8888888
        Newcomer
        March 3, 2023

        hi

         

        W
        Newcomer
        wesleyE
        Newcomer
        January 8, 2024

        Zoom 5.11 would not update and could not be uninstalled. CleanZoom would not run without the .msi file.  I fixed it by deleting the Zoom folder in program files and running a full install of 5.17.

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