Unable to remove a user from my account

[irinatruong]

Hi,

I added an Admin user to my account at some point. Now I want to unlink this user from my account. The help page at https://support.zoom.us/hc/en-us/articles/115005269946 says there should be a "..." button next to "Edit" button, with options to unlink or delete user.

However, this is not what I see:

There is no "..." button. How do I unlink a user?

Thank you.

Irina

[Ohkawa]

Hi, @ irinatruong

First, from the role management, remove the user you want to delete from the admin group and make it a Member

Then you will be able to unlink the user from your account.

If you are satisfied with my answer, please click "Accept as Solution".

 

[Sharona]

I do not see "role management"

[Bort]

Try this instead: 

1. Login as the owner 
2. In the navigation menu, click User Management and then Users. 
3. Click the Edit button next to the admin user. 
4. Next to User Role, click the drop-down menu and switch the user from Admin to Member, then Save. 
5. Now you should be able to unlink that user from your account. 

[Bort]

@Ohkawa is correct. You will need to demote that user from Admin to Member, then you can kick them from the account. Check out the Role Management article for info about how to do this. 

[Shmooo]

Thank you! That solved my dilemma!