Unable to accès recordings and transcriptions

[ccasals]

Hello,

I am experiencing an issue with accessing my recordings and transcriptions in Zoom. When I navigate to the Recordings & Transcriptions section from the left menu, the page never loads, making it impossible for me to manage or delete my recordings.

I have already tried:

• Clearing my browser cache and cookies

• Using different browsers and devices

• Restarting my internet connection

Despite these attempts, the issue persists. Could you please assist me in resolving this so I can access my recordings?

Thank you for your help.

[Tash_Balaguer]

Hi @ccasals - 

I suggest you submit a ticket here with the following details so our Support Team can assist further:

• Meeting ID / Phone Number
• Impacted User(s)
• Screenshots
• Details
• Date
• Time
• Duration
• Errors