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Unable to Install Updates Code 10002

CoachJane
Explorer
Explorer

Has anyone received this Error Code when they are either installing Zoom for first time or trying to update Zoom?

 

 

1 ACCEPTED SOLUTION

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Zoom installation error code 10002

 

 

This error occurs because of the following scenarios:

 

  • The source link of the Zoom installer package is broken.
  • Your antivirus software has quarantined files that have been downloaded by the Zoom installer.
  • Your macOS desktop client fails to perform an auto-update.

More details can be read at the related support article;

 

https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

8 REPLIES 8

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

Zoom installation error code 10002

 

 

This error occurs because of the following scenarios:

 

  • The source link of the Zoom installer package is broken.
  • Your antivirus software has quarantined files that have been downloaded by the Zoom installer.
  • Your macOS desktop client fails to perform an auto-update.

More details can be read at the related support article;

 

https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

Dead link.

The link you provided does not work.

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @christalsnyder @zoom_is_piece_o here is the updated link https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070039

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

moi2002
Newcomer
Newcomer

hello , yes the same code and impossible to update under Mac Ventura 17 

Aishatlawal
Newcomer
Newcomer

Unable to install

zoom_is_piece_o
Newcomer
Newcomer

Really hate zoom's inadequate customer support. No solution, just some vague description and a broken link.

pitchman
Newcomer
Newcomer

I just re-installed the whole entire app and it works fine now.