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Turn off connection error pop-ups

dowon
Newcomer
Newcomer

I'm using Windows 10.
I have zoom on my laptop.
When I'm not connected to internet, my zoom application keeps giving me pop-ups that cover the foreground and never go to the background even when I click on other apps. Even when I want to do something without internet, I can't do anything because the pop-up covers the screen.
That pop-up says something like unable to make secure connection.
Even after I close that pop-up, it pops up again and again and again.
I want it to stop doing that. How can I make it stop?

11 REPLIES 11

JRing2023
Newcomer
Newcomer

I have same problem, did you ever get this resolved? Really annoying.

newcombg
Newcomer
Newcomer

Still waiting for the answer, Zoom.

HP80
Newcomer
Newcomer

I also have the same problem and it makes my computer almost unusable when disconnected from the internet. Is there an answer to this yet?

EliR
Newcomer
Newcomer

Same by me with Win11 and Zoom Version: 5.17.2.Any feedback ?

sdschear
Newcomer
Newcomer

Almost a year after the first post on this list, I am still having the same problem.  

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi everyone! 

 

If you are currently using the Zoom app on Windows please go to the Settings of the Zoom App > General > and unclick the options for Start Zoom when I start Windows and Silently start Zoom when I start Windows.

This should prevent Zoom from auto-starting and hopefully prevent the pop-up. 

 

Let me know if that works!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

I have been having the same issue. And even when I do this, the same pop up appears. 

This does not resolve my issue.

 

When I open my laptop but have not been able to sign into a Wifi, I get a persistent " Unable to establish secure connection to Zoom" message that will not go away. I need to resolve this because it makes my job of logging in much more difficult.

Hi, Carla. Thanks for replying to this error situation, as lots of people experience it including me. The setting for Start Zoom Workplace when I start Zoom IS turned off, and there is no choice for Silently Start. I am a licensed user and the version is 6.0.11 (39959). Any ideas how to get this to stop happening? Thank you.

Dear Carla,

Please note that this does not solve the issue but is a workaround. The annoying thing is that there is a pop-up in the middle of the screen every 10 seconds if it can't connect to the internet. This is very intrusive and should be able to be disabled, or have an option of "don't remind me again". Literally, if you move it away to a corner of your screen, it will pop-up again.

Of course, we can close zoom or uninstall it, but is that really the solution you want to give your users?

I have the same issue, it's incredibly frustrating. The advice above does not work, as I already had the settings as described, it's NOT due to this. Any help would be appreciated, there is no useful help online.