Troubleshooting audio During Zoom Meetings

[FGA]

Hello, I am a host for our church services on the Zoom Platform and I have just run into a problem during our service the audio portion of a participant that sings and plays the piano just shuts down and cannot be heard. This only seems to happen when the participant is playing and singing. When there is just dialog (different people speaking) the audio is fine. Just not sure if it is the microphone device settings are the problem or the microphone device itself or the computer the participant is using is the problem. This has happened with two different participants as well, within the same week. The first participant is using a Samson-Satellite Broadcast microphone hooked into a Dell computer. Any recommendations or help would be appreciated.

[sachinzoom · Accepted solution]

hello there,

For music, its recommended to use Original Audio via your zoom app ( settings -> Audio ).

Please follow this article :

https://support.zoom.us/hc/en-us/articles/115003279466-Using-original-sound-for-musicians-in-a-meeti...

If this helps, please accept the answer as an accepted solution.

[Alla_a]

Здравствуйте. Я подключаюсь к конференции zoom со своего телефона, дополнительно наушниками и микрофоном не пользуюсь. Во время разговора участники говорят мне, что меня плохо слышно, звук фонетический, на заднем плане слышно бульканье. В чем же причина? В комнате тихо

[FGA]

Hello,Sachinzoom

Thank you for your help and recommendation to correct our audio problem. Everything is working great now! Thanks again for following up with me! Have a great day!

FGA

[sachinzoom]

Great to hear

[Alla_a]

Здравствуйте. Я подключаюсь к конференции zoom со своего телефона, дополнительно наушниками и микрофоном не пользуюсь. Во время разговора участники говорят мне, что меня плохо слышно, звук фонетический, на заднем плане слышно бульканье. В чем же причина? В комнате тихо