Transfer Recording

[DCorrie]

A paid account gave host privileges to a non-paid account. That non-paid account holder recorded the session but it is no-where to be found in the Cloud or Locally for either of the accounts. 

Is the recording somewhere or did it not save? Neither party got a message about exporting the file. 

[sachinzoom]

Hi, A licensed account cannot grant host privileges to a unlicensed account unless you meant during the meeting. Can you confirm ?

[DCorrie]

Yes, it was during the meeting

[sachinzoom]

Thanks, Then it should be recorded and available under Your profile recordings ( original host ). 

Note there are other considerations as well why the recording. Please use this link if the recording doesn't show up via email or under your Personal recordings in the Zoom portal: https://support.zoom.us/hc/en-us/articles/203741855-Starting-a-cloud-recording