Stop lowering my hand! | Community
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Newcomer
June 20, 2023
Question

Stop lowering my hand!

  • June 20, 2023
  • 49 replies
  • 0 views

Recently a change was made to auto-lower raised hands when people stop talking. This is not working and we use the RAISED HAND for stand-ups and stand-downs to show who hasn't gone yet. Now, the system keeps lowering hands because someone may comment on another persons update and the system thinks that person is done talking. It's really annoying and not helpful.

49 replies

Newcomer
July 26, 2023

I submitted this as a bug to zoom

here’s zoom’s reply (unbelievable!!!)

 

 

Angelica Cabreza (C)(Zoom)

Jul 25, 2023, 18:04 EDT

Hi Lou, 

 

Thank you for contacting Zoom Support, my name is Angelica I'd be happy to assist you. 

 

I understand that you're having issues with the "raised hand" feature. I'll be glad to assist you with this. It looks like this is a known bug "Raise Hand" not removed when the host uses Lower All Hands. A problem was fixed when the host used the option to Lower all hands or Clear all feedback, and a raised hand would remain visible, this was resolved in our latest release.

 

You can view in release notes from 8/28/22 in this article https://support.zoom.us/hc/en-us/articles/8599706457229-Release-notes-for-August-28-2022

Newcomer
February 13, 2024

Today, I was at a meeting on Zoom and 2x my hand was lowered before I had a chance to speak. How can I correct this? 

BrassRing
Newcomer
Newcomer
February 13, 2024

Seemingly nothing. MANY of us have been asking SINCE THE "FEATURE" WAS ADDED to have the ability to turn this off.

Zoom is ignoring us...typical.

Keep complaining, though!


EAS

Newcomer
July 26, 2023

This feature has been driving me bats##t.  What were you thinking???  And why would you ever spring this on your users without lots of warning AND THE ABILITY TO TURN IT OFF!!!!!!!!

 

Newcomer
July 29, 2023

Thank you for this topic, it is extremely disturbing and brought a lot of distress to our meetings. I am hosting several regular Zoom Rooms, and it is in not one meeting, where this feature is helpful.

Please remove it, or give the host to disable it!

 

Newcomer
July 31, 2023

Agree that this feature plain stinks.  Can we PLEASE give an opt-out option?!

  • In most cases, I (like many others in this thread) do not want to lower my hand, as I am doing a quick follow-up and not asking my full question/making my comment.
  • It's clear that whoever decided to implement this feature has never been in an actual meeting.  Even if I want to lower my hand, I DO NOT want to be interrupted by a pop-up--that ends up distracting me and often causes me to lose train-of-thought.  It's a terribly disruptive feature that creates even more "Zoom fatigue."
Newcomer
August 6, 2023

Agree with everyone here, this feature is disruptive.

This thread seems worthy of a response now from Zoom?

Is there any communication or update on future plans for this 'feature'?

Newcomer
August 14, 2023

How do I turn this feature off?? I just scrolled the entire "meeting settings" section of the Zoom advanced settings. I don't see any option to turn off this feature. Don't tell me Zoom has rolled out the ability to turn off this feature yet? The auto-lower hand causes confusion. I do not see this as a helpful, one-size fits-all, should be automatically enabled, feature. So strange that we can't turn off the auto-lower hand after unmuting feature.

 

Zoom customer service peeps - please respond? Thanks in advance!

Newcomer
August 16, 2023

I completely agree with everyone here! In our meetings a raised hand means we would like to take a turn at reading. However now, if someone asks a question their hand is automatically lowered (unless they are quick enough to cancel) and they lose their turn. This happened to me yesterday and now I will have to wait a week to get a turn at reading. VERY annoying. We need the option to turn this off

Newcomer
August 17, 2023

PLEASE make this configurable.  This is SUPER annoying.  When I have my hand raised, and then speak to help answer a question from another participant, I lose my place in line.   I had to wait 45 min because I went to the back of the line a few times.

Newcomer
August 22, 2023

AGREED!!! GIVE THE OPTION TO DISABLE!! Super annoying.

Newcomer
August 25, 2023

This is a terrible "feature".  If you miss the cancel opportunity, your spot in line to speak is forfeit.  There must be a way to turn this off AND if users want this feature - there must be a way to increase the timeout before having your hand lowered.  #MicrosoftTEAMS