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Small Gray Boxes while Screen Sharing?

Maria15_b
Newcomer
Newcomer

Hello!

 

For my job, I use zoom very often and feel pretty confident in trouble shooting. This morning, however, I encountered a new situation that I can't find any information on or how to fix. While the host is screen sharing, little gray boxes are showing on their screen.. I am familiar with if they have the toolbar or participant list up, there is a large gray box. The host still has nothing on their screen, yet these little gray boxes remain. It shows on each slide in the same place too. 

Has anyone else encountered this? 

 

1 REPLY 1

WencesUnzueta
Community Champion | Customer
Community Champion | Customer

Hi Maria15_b, welcome to Zoom Community.

 

The first thing I recommend you do is update your Zoom meeting client to the latest version. This also usually happens when we share a screen and we choose the "optimize video" option, you can also try to disable this option hoping you can resolve it.

 

WencesUnzueta_0-1706896518388.png

 

Wences