Share screen shows black boxes

[idantem]

I am having issues with a user in my company, when she shares her screen, additional boxes (folders or software) don't show, instead there are black boxes. 

i tried comparing configurations on the "Share Screen" sector under Settings with another user who does not have this problem  and it did not help. 

did anyone else have this problem? 

Thanks,

Idan

[MGSR]

Hello @idantem,

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article for troubleshooting issues when screen sharing.

Let us know if you need further assistance.