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Screensharing Malfunction

kathiegb
Newcomer
Newcomer

‎2022-04-12 02:39 AM

Hello everyone,

whenever I am trying to share my screen, the fellow participants of my zoom call are not able to see what I am showing them. They only see a black screen with my cursor.

However, when I use a different device (for instance my iPad),  it works out. I am regularly using a MacBook Air 2020.

I had this malfunction since last week, does anyone know what might be wrong? (Happens while using the App as well).

 

Thanks!

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1 REPLY 1

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-04-13 09:10 AM

Hi @kathiegb, and welcome to the community! Do you mind telling me what version of Zoom and what version of macOS you're using? I'd be happy to help 😊


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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