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Screenshare device audio not working on ipad but works on iphone screenshare, same account

SantaFeAngel
Newcomer
Newcomer

‎2022-02-25 12:36 PM - last edited on ‎2023-06-22 12:06 PM by Community Moderator | Employee

screen sharing on my new ipad but there's no audio/sound from the videos that I play on youtube or instagram. They all play audio fine when I disconnect zoom. When I set up screenshare, i've clicked the audio for device both ways with no sound at all on either. What else could it be?

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3 REPLIES 3

SantaFeAngel
Newcomer
Newcomer

‎2022-02-25 01:00 PM

Maybe an issue with the new  ipad?

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Niral
Newcomer
Newcomer

‎2023-05-29 01:04 AM

Did you find a solution? I have the same problem though I have enabled original sound, and the microphone is on.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-06-15 02:34 PM - edited ‎2023-06-15 02:39 PM

Hi @SantaFeAngel @Niral welcome to the community, I am able to share sound through my iOS device with share device audio: on and my volume all the way up 

 

Share Device Audio: On

IMG_4702.jpeg

 

Ensuring volume is up

IMG_4707 copy.jpeg

 

Also suggest from the control panel, checking audio outputs 

IMG_4704.jpeg

 

I would also ensure that the devices are running the latest version of iOS and Zoom. 

 

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