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Screen blacks out for short period of time and returns

blanban94
Newcomer
Newcomer

‎2023-09-22 12:13 PM

When I am in a zoom meeting my screen blacks out and does return.  The people in the meeting still can see and hear me talk while my screen is blacked out.  What do I need to do to stop this from happening?  I use zoom at least every Friday night with this meeting.   On the add on Thursday meeting was the first time the black outs occurred.  I am using a Dell inspiron 15 3511 with windows 11.

 

Any help would be appreciated,

Susan

 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-28 08:43 AM

Hey @blanban94 welcome to the community! First, advise updating your Zoom desktop client before we start to troubleshoot 🙂 

 

Do you know if this happens with other applications or just Zoom? Also, do you mind sending over a screenshot of your Advanced Camera options?

 

You can look into the Knowledge Base article on Managing advanced video settings on how to locate these settings, as well as understand the following options that are either enabled or disabled from your end.

 

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