Samsung Galaxy Tab S8 Ultra wideangle front camera in zoom meetings? Please help!

[keldpetersen]

Hello, 

I have a Samsung Galaxy Tab S8 Ultra that I want to use for zoom meetings. 

Most is great, but one thing is sorely missing, and I wonder if I am simply overlooking something. 

I have two front cameras. A "standard camera" and a "wideangle camera". 

Now, when I am in a zoom meeting, I can only choose one front camera, the standard one. 

I really want/need to use that other wideangle camera, but I see no way to choose it. 

I can also only pick one of the three lenses on the back of the tablet. 

Is there any way I can add these cameras to my zoom app so I can choose them in my meetings?

Any and all help is greatly appreciated. 

🙂 

[DKang]

How many participants can you see in gallery view? Still 4?

[molivo]

I've been wondering the same thing! I've been researching online but haven't found anything. Do you have any updates on this?

[BobZoom]

I have the opposite issue.  My camera only does wide mode and gets way too much of my surroundings.

How do I switch to 4:3 or 1:1 camera mode?

[Merge]

Same! It just switched to wide angle only - never had this problem before, and I can't seem to find a fix or a setting to change it back to the regular camera. Looks super weird... I THINK it has to do with the brand new major software update from Samsung (parallel with Android 12L). I just downloaded it today.

Please let me know if you find a fix.

[BobZoom]

My problem started with the update as well.

I tried changing the settings within the camera app, but it did not carry over into Zoom.

Please let me know if you find a fix, too.

[BobZoom]

You can submit a support ticket here:

https://support.zoom.us/hc/en-us/requests/new

[BobZoom]

If you submit a support ticket with Zoom, which I think you should, you may reference my existing support ticket:

https://support.zoom.us/hc/en-us/requests/15323780

[BobZoom]

You can submit a feature request here:

https://us02web.zoom.us/feed

Feel free to reference my support request which contains extensive detail, here:

https://support.zoom.us/hc/en-us/requests/15323780

Best,

Bob

[BobZoom · Accepted solution]

I got it: Do a pinch-zoom on the tablet screen.

With this you can zoom-in your video and remove all of the unwanted surroundings and the weirdo fish bowl effect.

I am extremely surprised that the Zoom support representative was unaware of this.

Problem resolved.

[Merge]

Thanks! Lifesaver. I have many meetings each week and I was about to go buy an external webcam. I have a Samsung S8+ and it still worked; I had to be really intentional with the pinch/spread/zoom for it to work. Really appreciate you following up.

[Davidkarasek]

Hey there. When I pinch-zoom closer, the camera doesn't change and it's still using the ultra wide camera which has bad quality 😞 any ideas? 

[BobZoom]

The video is bad.

And the audio quality is garbage too.  I use an external microphone to address that problem.

This is all really unfortunate as I bought this table just for zoom meetings.  Such a waste.

[ige-custodio]

This does not solve the issue for Samsung Galaxy Tab 8. When I do a pinch-zoom, it just zooms from the wide angle camera. It does not switch to the regular camera with better quality. Please help.

[IzRay]

I was unaware that this "pinch to zoom" was there in the app!  I will say that this is helpful but I wish that is would also let you function more like a crop and let you move the frame around.  I still like the original idea presented of listing the available cameras and letting you select from them.

[prashanthr]

The same issue persists on Samsung tab S9 Ultra too. Pinch in and out merely crops the wide angle camera image and does not switch to the srandard camera itself. Hence there is degradation in quality of the video. It will be helpful if they are able to give a choice to switch between the fron facing standard and wide angle cameras.

Thanks  

[BobZoom]

I have noticed that Google Meet uses the standard camera, which is great.

Not sure why Zoom has it backwards.

[Andrewx]

I'm experiencing the same issue on the Galaxy Tab S9 FE+

Pinch-zoom crops the image but doesn't switch the camera. What else could I try to resolve this?

[BobZoom]

It would be great if the Android app provided a way to select which camera to use, the same way that the Linux app does.  Not sure why Zoom is prejudice against Android.  I have thought about buying an external camera to overcome this Zoom limitation, but realized that that Zoom does not support that either.

[MGSR]

Hello there, 

Welcome to the Zoom Community! We greatly appreciate your contributions.

With your video on, you can try clicking the camera icon on the right and choosing Auto Framing. This will zoom in on your face and cut out the edges of the video. You may also check out this article from the Samsung Community.

Let us know if you need further assistance.