Meeting video is black on Samsung TV

[ToddFlmz]

Hi there 

I'm having an issue with seeing the meeting video from PC onto Samsung TV. Here is the setup I'm using.

1. Connected to zoom meeting on PC using the Zoom desktop app
2. Sign into  Easy Connection to Screen app on PC
3. Go into the Workspace on my Samsung TV QN90B
4. When in the Workspace app, select my PC and then TV connects to PC
5. Green edges appear on the perimeter of both PC monitors but the TV screen turns black. In the past the green edges only appeared on one of the PC monitors. The cursor from the PC is visible on the black TV display but it is very faint. The cursor remains in view on the black display even when I move the cursor across both displays on the PC. The black TV screen seems to be viewing the 2 PC displays as 1 display as the cursor is always visible.
6. If I set the PC displays to 'Duplicate these displays' or 'Show Only on 1' or 'Show Only on 2' then the black screen disappears and TV displays the zoom meeting. The TV only shows black when the PC displays are set to 'Extend these displays'. When the meeting does appear though, there are windows displayed on the TV screen that no longer open on the PC so they can't even be removed from the meeting view on the TV
7. When I disconnect from Easy Connection to Screen or Workspace, the TV screen goes back to the Samsung start page and the PC locks so that the PIN is needed to sign in again.
8. Zoom version 6.4.12 (64384)

Any advice would be appreciated. Thanks.

Todd

[storyhub]

It sounds like you answered your own question. You need to check the display resolution setting for the TV on the PC  and use the TV as an HDMI display device rather than trying to do some fancy connect using a TV app.

If this works please click accept as a solution.

[ToddFlmz]

Hi @storyhub thanks for the reply. I'm can't connect to the TV via HDMI as it isn't practical. I've used the above mentioned for many years with no issues but now it's no working for me. Samsung suggests using these apps to connect the PC to the TV. I'll check the display resolution for the TV on the PC. Thanks.

[storyhub]

Zoom does not have a dedicated app for Samsung Smart TVs so you are at risk of incompatibility using software created by someone else. Having used this solution for many years is another sign of high incompatibility risk. The best choice is to use the TV as a display and run the approved client software on the PC connecting the PC to the TV using an HDMI input. That way future updates will be supported by the OS. There will be numerous future updates and they will occur sooner and sooner.

[ToddFlmz]

Thanks again. I've been using the advice on the Samsung website for the displaying PC content on the TV. Here is the link to the information. I've gotten Wireless Display on Windows 11 sorted now so I can use that method now that the set-up suggested on the Samsung website isn't working the way it used to. Thanks.

https://www.samsung.com/latin_en/support/tv-audio-video/how-to-use-the-pc-on-tv-on-your-samsung-smar...

[storyhub · Accepted solution]

I am very familiar with Samsung TVs since we use them at church. However, wireless display is OK for graphics display, but streaming video is not reliable - it may work sometimes and may not work at other times - especially when the TV and the PC are both using WiFi. HDMI is still the recommended connection method for video.