cancel
Showing results for 
Search instead for 
Did you mean: 

Safe driving tap to speak not unmuting

JS00
Newcomer
Newcomer

I constantly use the safe driving screen in meetings.  Yesterday it was working fine, but today it stopped allowing me to unmute when I tap the Tap to Speak circle.  The app was not updated recently (since 2/28), the settings in the phone or Zoom were not changed.  I can unmute using the standard meeting screen.  I followed all the troubleshooting advice - changing app settings, phone permissions, force stopped the app, reinstalled the app.  Nothing seems to have helped.  All the settings are as suggested.  No error messages.

 

Phone - Samsung Galaxy S23

Zoom app version - 6.3.11.28195

6 REPLIES 6

xaleot
New Member
New Member

I have the same issue on S22 Ultra.

DJ8014
New Member
New Member

Same issue, Google Pixel 5

CoachJR
New Member
New Member

I have the same issue on Moto G stylus 5g.

Worked in one session and minutes later, not the next. 

Frankie161
New Member
New Member

Thought it was my phone but it's happening on my Galaxy S20 and now my S25. 

YorkBW
New Member
New Member

I have the same issue on a Moto Razr -- but be careful. I learned today that the mute / unmute button is working, but the display is not updating to show its current state. So you might be unmuted and not know it...

I can verify this is the case.  I wasn't sure but I tested it with a colleague today and it definitely unmutes but doesn't change the screen.  Thanks for this tip!!