Requiring passcode even though it's embedded in the link

[eyore15]

I have periodic reports from some users that they are unable to access meeting recordings. That seems strange since I create a shareable link that includes the passcode.

 The shareable link looks like this [passcode enlarged]

https://us06web.zoom.us/rec/share/fa_Me56yQIPX63rXoW9Bmj-LDz0nNna3gsJFFbTplPiES7TvmDx8SozgtUr0oeVl.T... Passcode: NpS?Q5*+

Some users report that after clicking on the link, they are then asked for the passcode.

Any idea of [a] why this is happening for some users and [b] how to fix it?

tia 

mm

[Ohkawa]

Hi, @eyore15 

Is it set to require authentication before viewing?

In that case, if the person trying to view the video is not signed in to Zoom and clicks on the link, they will need to sign in to Zoom.
Could it be that they are being asked for a password to sign in to Zoom?

b] If you are sending a link with an embedded passcode, how about sharing it without a passcode?