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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Requests for Code When Logging in to an Account

PastorRoy
Newcomer
Newcomer

‎2022-09-05 04:33 PM

We have a business account that is used by our small groups and some other ministries. Some of the ministry leaders keep getting and error message asking for a code when logging in to the user account assigned to them. It happens even if they are using the same device each time. What is the solution to this?

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ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2022-09-06 04:27 AM

Hi,

I believe you are referring to the One Time Password. You can read more about it here: https://support.zoom.us/hc/en-us/articles/6188435206157-Verifying-your-account-via-one-time-password... 

 

But if you want to disable it, the short of it is:

If you cannot use a phone number for the 2FA, Gmail login might be the next best thing.

 

Hope it helps.

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz
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