Remote Control icon missing - URGENT

[Bounse]

Hi

Remote Control has simply disappeared from the share menu. I have uninstalled Zoom and reinstalled it but the Remote Control icon has still not returned. Can someone please let me know how I can fix this because it is essential that I have this Remote Control ability for my business.

I have seen another community post with the same issue and the person said they were sent a CleanZoom file to clean Zoom and then reinstall it. If this is a legitimate file please provide it to those of us who are having this problem.

All I can think of is that one of my automatic updates has changed things.

Thanks

[Bort]

The clean Zoom uninstaller can be found at the bottom of this support article: https://support.zoom.us/hc/en-us/articles/201362163

Hopefully that helps your problem. 

[Bounse]

Hi Bort

Thank you for your assistance however this has not fixed the issue for me, Remote Control icon is still missing form the Share Screen.

Any other suggestions?

Thanks

[Bort]

Is there any pattern to the meetings that don't have the Remote Control option? Are all the meetings hosted by your profile? 

[Bounse]

All the meetings are hosted by me and there is no pattern, every meeting I create or schedule does not have the remote control option on the menu bar. 

[mdlo1]

Did you ever resolve this issue as I am having this problem right now.  Eek.