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Registered for a Zoom mega meeting but unable to join that meeting

Dodo49
Newcomer
Newcomer

We organise Zoom mega meetings and had 1,000 people worldwide registered for a mega meeting, but we only had 357 join us.

This has happend last month too.

What might be the reason for registrants not to be able to join online please?

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

Most likely you may be restricting access by country, which would lock participants out.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064685

 

There is also the possibility that registrants are in restricted countries.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065066