Recording still processing after 24 hours

[katielance]

Hi everyone - I had a 30 minutes meeting yesterday and recorded it and 24 hours later it still says processing. I have never had this happen. Is there any way to trouble shoot this or expedite the recording? Is it just lost? Thank you for your help!

[HeatherMarie]

Same here. Chatbot is useless & chat support is "something went wrong please try again later" - ANYONE AT ZOOM SEEING THIS??

[katielance]

Thank you! I just logged in and finally it is available! Whew!

[HeatherMarie]

This was on another post

 https://support.zoom.us/hc/en-us/requests/new

[katielance]

Thank you!