Recording To My Device

[ballen]

I normally save my meeting recordings to my laptop.  For the first time I am getting an error message saying "The specified procedure could not be found."

I see the video, recording, and audio icons, but they don't open.  Any idea what happened or how to retrieve it?

[CarlaA]

Hi @ballen , welcome to the Zoom Community! Apologies for the delayed reply, I hope to still offer some assistance. 

By default, local recordings will be placed in following directory, I would suggest taking a look there first to see if the file appears:

Windows: C:\Users\[Username]\Documents\Zoom
Mac: /Users/[Username]/Documents/Zoom
Linux: home/[Username]/Documents/Zoom

If you are not able to locate the file there,  please try a different video player when trying to play the video and see if that works. Keep me posted!

Moderator 

Zoom Community Team