Recorded video cannot be converted

[Aedas]

When I double-click the recording file, there is no reflection. I find the meeting option in the zoom client, and there is no such meeting in the recorded one.

[ling1]

I have the same issue. Hopefully someone can help...

[CarlaA]

Hi @Aedas @ling1 , thank ypu for your contributions to the Zoom Community!

Have you tried following the troubleshooting recommendations outlined in this article :Troubleshooting local recording issues. 

Please let me know if it helps!

Carla,
Zoom Community Team

[bettyrise]

hello I have the same issue. I cleared disk space (as it was the problem that stopped my recording), but still now I can not convert it to my recording when I double click on the double_click_to_convert_01.zoom. What needs to be done to access the file?