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Recorded video cannot be converted

Aedas
Newcomer
Newcomer

‎2023-03-02 02:24 AM

When I double-click the recording file, there is no reflection. I find the meeting option in the zoom client, and there is no such meeting in the recorded one.

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3 REPLIES 3

ling1
Newcomer
Newcomer

‎2023-03-08 07:43 AM

I have the same issue. Hopefully someone can help...

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-03-23 02:26 PM

Hi @Aedas @ling1 , thank ypu for your contributions to the Zoom Community!

 

Have you tried following the troubleshooting recommendations outlined in this article :Troubleshooting local recording issues. 

 

Please let me know if it helps!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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bettyrise
Newcomer
Newcomer
In response to CarlaA

‎2023-05-23 05:15 AM

hello I have the same issue. I cleared disk space (as it was the problem that stopped my recording), but still now I can not convert it to my recording when I double click on the double_click_to_convert_01.zoom. What needs to be done to access the file?

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