cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Recorded a three hour meeting locally and it has not showed up in my drive

asr550
Newcomer
Newcomer

I just recorded a three hour Zoom meeting, which said it was recording in the corner of the screen the entire time, but when I ended the meeting the file never converted and hasn't shown up in my drive. I didn't hit any extra buttons or anything to stop conversion from happening. I did a couple of tests and those files showed up right away, but this one is not there. This is an important recording and I would like to find out what happened. It wasn't a space issue on my hard drive or anything. Thank you for any input.

1 ACCEPTED SOLUTION

Humashankar
Community Champion | Customer
Community Champion | Customer

Hi @asr550 

Have you checked the location it is in the settings - 

 

  • Select "Settings" from the menu.
  • Click on "Recording" in the left-hand menu.
  • Under "Local Recording," you'll see the default location for recordings.

Given the 3-hour duration of this meeting, there might be a chance of other chances of errors.

 

Humashankar_0-1714316734715.png

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Huma

View solution in original post

1 REPLY 1

Humashankar
Community Champion | Customer
Community Champion | Customer

Hi @asr550 

Have you checked the location it is in the settings - 

 

  • Select "Settings" from the menu.
  • Click on "Recording" in the left-hand menu.
  • Under "Local Recording," you'll see the default location for recordings.

Given the 3-hour duration of this meeting, there might be a chance of other chances of errors.

 

Humashankar_0-1714316734715.png

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Huma