Profile Photo Doesn't Show up in Meetings

[SJL2]

I'm using a corporate account and uploaded a profile pic weeks ago. When I'm in a meeting, my profile pic may or may not show up. It's very inconsistent--I've tried joining meetings directly from an Outlook link, a Slack/Outlook integration link, and email. Sometimes it's visible, but most of the time, it isn't.

How do I fix this? 

[ChrisO]

Hi SJL2,

It sounds like you may not be signed in on some occasions. If you join a meeting via a link and it asks for your name, you are not actually signed into an account and are basically joining as a guest.

[SJL2]

I leave Zoom open all day for that specific reason.

[ChrisO]

Are you joining all meetings using the APP or do you use a web browser sometimes?

[SJL2]

My account welcome page is bookmarked, so once I log into other systems, I'm automatically logged in there as well.

[Jameswalter]

Under the Meeting tab, click on In Meeting (basic). Scroll down, and you will find 'Hide participants profile pictures in a meeting' option. Disable the toggle next to it. Relaunch Zoom, and you should be able to see your profile picture.

Regards,

Jameswalter

[SJL2]

It's already disabled.

[CharlotteBob]

This is obviously a wide spread problem. We have a number of people having this issue since the latest build 5.12.2 (9281). All the fixes that have been listed have been tried. It's always the same, launch from a browser and no profile picture, launch from the client, profile picture is there. I really hope this has been elevated. 

Bob