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Profile Photo Doesn't Show up in Meetings

SJL2
Newcomer
Newcomer

‎2022-10-19 08:03 AM

I'm using a corporate account and uploaded a profile pic weeks ago. When I'm in a meeting, my profile pic may or may not show up. It's very inconsistent--I've tried joining meetings directly from an Outlook link, a Slack/Outlook integration link, and email. Sometimes it's visible, but most of the time, it isn't.

 

How do I fix this? 

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7 REPLIES 7

ChrisO
Specialist
Specialist

‎2022-10-19 08:13 AM

Hi SJL2,

 

It sounds like you may not be signed in on some occasions. If you join a meeting via a link and it asks for your name, you are not actually signed into an account and are basically joining as a guest.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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SJL2
Newcomer
Newcomer

‎2022-10-19 08:15 AM

I leave Zoom open all day for that specific reason.

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ChrisO
Specialist
Specialist
In response to SJL2

‎2022-10-19 10:18 AM

Are you joining all meetings using the APP or do you use a web browser sometimes?

 


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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SJL2
Newcomer
Newcomer

‎2022-10-19 10:41 AM

My account welcome page is bookmarked, so once I log into other systems, I'm automatically logged in there as well.

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Jameswalter
Contributor III
Contributor III

‎2022-10-19 10:38 PM

Under the Meeting tab, click on In Meeting (basic). Scroll down, and you will find 'Hide participants profile pictures in a meeting' option. Disable the toggle next to it. Relaunch Zoom, and you should be able to see your profile picture.


Regards,

Jameswalter

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SJL2
Newcomer
Newcomer

‎2022-10-20 06:13 AM

It's already disabled.

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CharlotteBob
Newcomer
Newcomer

‎2022-10-20 06:52 AM

This is obviously a wide spread problem. We have a number of people having this issue since the latest build 5.12.2 (9281). All the fixes that have been listed have been tried. It's always the same, launch from a browser and no profile picture, launch from the client, profile picture is there. I really hope this has been elevated. 

 

Bob

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