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Problems with the Zoom update

TiamoV22
Newcomer
Newcomer

‎2024-05-08 12:08 AM

Since the Zoom update I have had multiple issues, from meetings cutting out to my video switching on and off by itself. When will these issues be patched?

Topics:
1 REPLY 1

abbey_thorpe
Newcomer
Newcomer

‎2024-05-10 08:27 AM

This is happening to me too. Started today 5/10/24.

 

Problem details
Three times during a 30 min zoom call, camera turned off without me noticing because my mic was still working normally. Each time, my iphone pinged (even on silent) and I saw a screen asking me to give permissions for my phone camera. Can't figure out why it's switching over, zoom app is not open on my phone. I am signed into the same apple account on both devices so that explains how it's switching to my phone, but not why it did it in the first place.

 

I was typing notes so maybe I pressed a button by accident that caused the switch? But I'm not aware of any shortcuts for this, I didn't know that using the mic on my laptop and the camera on my phone at the same time was even an option.

 

Device info
Zoom version 5.17.5 (29101)
2019 Macbook Pro, macOS Ventura 13.6.1 (22G313)

iPhone SE, iOS 17.4.1

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