Zoom App. Version 6.3.0.0, Logitech BCC950 Conference Cam and Windows 11

[SwedeGuy]

Having gone through the Zoom Community postings and not finding an appropriate solution to the problems my system is having, I offer the following:

I have a Windows 11 HP PC, Version 24H2, 64 bit operating system, NVIDIA GeForce GTX 1660 SUPER A/V card. When using a Logitech BCC950 for Zoom conferences, the audio for the microphone quickly cuts out and a flickering develops in the video display.  The Zoom App Versions is 6.3.0.0.  All other drivers, as best I can assess, are up to date and there are no other system operation problems.  The Logitech conference cam is a plug & play item that works well in a Windows 10 environment.

I’ve gone through many of the checklist possibilities of potential solutions on the Zoom Community postings too.  Are there driver updates or other solutions available for the Windows 11 system environment to resolve these issues?

Thank you -

[bstrelko]

First of all, update to the latest version of Zoom - this will be the first thing that Support asks if you've done, and while likely unrelated to your issue, is a necessary step.

Logitech drivers up to date? These would come from Logitech. Might need to dig on their website - these will not necessarily auto-update.

Which specific audio devices (mic and speaker) are selected when you encounter this issue?

Does the entire video display flicker, or just your camera feed within the Zoom application? The former would indicate issues with the GPU + Zoom, whereas the latter leans toward peripheral issues.

Have you disabled hardware acceleration and tried that? Zoom has historically had on-and-off issues with discrete GPUs, although this is typically with AMD Processors (are you running an Intel or AMD system?)