Problems with Original Sound and Live Performance Audio

[Antonia_4]

I participate in an online group music course where the participants use Original Sound for musicians and the classes are recorded. Whoever is playing is highlighted so they can see themselves afterwards in the recording.

This works for everyone except me.

1. Original Sound doesn't work for me, i.e. the others can't hear me if I use this setting. So instead I use Live Performance Audio, which works fine.

2. However, as soon as I turn on LPA, the highlighting disappears, which means I can never see myself in the recordings. Zoom doesn't recognise me as the "Speaker" when LPA is turned on.

How can I solve this problem?

I use a Windows 11 laptop, Zoom version 5.17.11 (34827). I always update it; the problem has been going on since January.

Thanks for any help!

[MarkAllerton]

Google's AI helped me solve the problem. It is not just Windows 11 that needs the audio enhancements disabled. Lenovo also has the Dolby Atmos enhancement. Click the tab on the top left of the Lenovo dialogue box and scroll down Device Settings to Sound. On Output switch off the Dolby Atmos option, as well as the speaker noise cancelling option. For good measure I also switched off the Input Microphone Noise Cancelling option. After tyhree months of frustration, I can finally play music using Original Sound.

[Antonia_4]

Hi Mark, thanks for your answer! Unfortunately, I don't have a Lenovo laptop so probably the second half of your solution does not work for me. But I'm sure it points me in the right direction. Could you specify what you mean by "it is not just Windows 11 that needs the audio enhancements disabled"? What do I need to disable? I'm afraid I'm rather clueless about such things ...

thanks

Antonia

[MarkAllerton]

Hello Antonia, my answer was for your first problem, which was that Original Sound made it impossible for others on the Zoom session  to hear me. One early solution in Windows 11 was to go to Audio Device settings in Windows Settings and turn off the Dolby and any other audio enhancements. Non-Lenovo laptops may also have these "enhancements", which may be found in your specific laptop settings. 

[Antonia_4]

Hi Mark

thanks, I understand now. But I can't find any such enhancements in my sound settings ... I'll keep on looking though!

[MarkAllerton]

AI helped me solve the problem. It is not just Windows 11 that needs the audio enhancements disabled. Lenovo also has the Dolby Atmos enhancement. Click the tab on the top left of the Lenovo dialogue box and scroll down Device Settings to Sound. On Output switch off the Dolby Atmos option, as well as the speaker noise cancelling option. For good measure I also switched off the Input Microphone Noise Cancelling option. After tyhree months of frustration, I can finally play music using Original Sound.

[CarlaA]

Hi @Antonia_4, thank you for posting your question to the Zoom Community! Did @MarkAllerton's reply answer your question? If so, please don't forget to mark their reply as the accepted solution. Thank you! 

[Antonia_4]

Hi Carla, thanks for reaching out to me as I didn't receive a notification that someone had answered my question. I'm afraid it doesn't help me as I don't have a Lenove laptop but an Acer ... but I'll write back to Mark.