Camera turning off with one specific institution

[44444]

Using Zoom workplace. Have no problems with meetings with my 2 sons who are also using zoom workplace.

When the Mayo clinic tries to connect with me, I get an indication that my camera is not working. The video icon is red as though the camera is off and I can't turn it on. Get a little popup saying my camera is not working.

They can't see me, I can see them, and we can both hear each other.

All of the tests, even on the Mayo site result in perfect performance-audio, visual, etc.,

They do these video sessions with plenty of patients with no problems, so I'm guessing its a setting problem.

I have uninstalled and re-installed Zoom changed usb ports. Camera is fine except for this.

Any ideas?

Thanks

[storyhub]

Insufficient data. Can you toggle the video button? Can you go to video settings and see the camera preview? Are you using the app or in a browser?  Most likely the host may have video locked off.

If this works please click accept as a solution.

[44444]

Sorry for the delay. I've been away.

I hit the video button but it stays red and off. Every time I hit it, a banner comes up saying my camera isn't working (to repeat only happens with this partner).

Not using the app in a browser.

Do not believe the host has video locked off, because they make hundreds of these calls to patients a week.

Also why would it say my camera isn't working for his host only.?

Thanks.