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Problem when using original sound with bluetooth

gmaximus
Newcomer
Newcomer

6.6.0.33360

Galaxy S23+ SM-S916U

OneUI 8

Android version 16

 

When I join a meeting, I am able to use "Original Sound for Musicians" but if I use it with a bluetooth device (Logitech Zone Wireless 2) then I sound like a chipmunk to everyone in the meeting. If I turn off bluetooth or Original Sound, then I sound fine.

 

One of my colleagues who also uses an Android has the same issue.

4 REPLIES 4

storyhub
Community Champion | Customer
Community Champion | Customer

search Google for "why does Zoom "Original Sound for Musicians" with a bluetooth device (Logitech Zone Wireless 2) sound like a chipmunk to everyone in the meeting" for all the details.

If this works please click accept as a solution.

Wonka
Newcomer
Newcomer

Hello gmaximus, our investigation has revealed that the issue is with Samsung Android 14 and above, causing problems with microphone data acquisition. If using a Bluetooth device, please do not use "Original Sound for Musicians". Thank you for your feedback.

gmaximus
Newcomer
Newcomer

So, the answer is "don't use bluetooth or don't use Original Sound for Musicians." 

 

I knew that already. 

 

If I didn't need to do both, I wouldn't have asked the question.

 

 

@gmaximusWe are attempting to fix this issue in the upcoming 6.7.0 release using a special method that bypasses Samsung's system problem. Thank you very much for your feedback.