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Problem joining lobby

Ken-Maynard
Newcomer
Newcomer

‎2021-11-03 03:17 PM

I am attempting to join the lobby for the Labour Party Conference 2021. I received the invitation. When I click on Join Lobby, it says I am not logged in to the right account. (I only have one, so I re-signed in with the same one). It shows a column of chat which I can contribute to, but the main window panel is blank except for a message  "Your lobby is being prepared. Please wait a moment" but nothing ever happens. The client said it needed updating to 5.7.6 but it's already 5.8.3 on WIndows 10 20H2.

I successfully used Zoom on a different connection yesterday, so the basic function is working.

 

How do I get into the lobby properly?

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1 REPLY 1

ChrisO
Specialist
Specialist

‎2021-11-04 07:48 AM

Check under your PC's control panel to ensure the old version of the Zoom App was completely uninstalled when you updated. I have seen issues arise from an older version still showing up under programs.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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