Please need help with online zoom meeting

[Veronica18]

Dear everyone,

recently I had some issues with our zoom meetings. we are a yoga studio in berlin and we use zoom for our online classes. Recently I had the information from different teachers, that there were people regesitered for the class, but once the opened the zoom link, there was nobody.  We use for every class a different zoom link, i checked them and it looks everything fine. 
How can I solve this problem?! we please need an urgent solution !

thank you in advance, 

Veronica

[S_K]

Is it possible the registrants were no-shows? Did any of them contact you to report an issue?

[Veronica18]

yes, they claimed to us that there was nobody there.. there were not no show
and then we had also the case that we had 5 parecipants registered and there were at the end more people online, like 7
do you know this issue?

[S_K · Accepted solution]

@Veronica18 

Tech Support would need to view your account to assist. See Contact Zoom Support.