Participants cannot join

[alyt]

It started yesterday. 

I open a meeting as host, but the participants cannot join because it says Waiting for the host to start the meeting...

Into settings, meeting, security I tried to disable the waiting room, but nothing. 

pls Help

[jdott16 · Accepted solution]

Hello,

I would recommend reviewing the following support article, https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061476  as well as checking out this thread which has a good amount of information concerning this issue: 

https://community.zoom.com/t5/Zoom-Meetings/quot-Waiting-for-host-to-start-the-meeting-quot-I-HAVE-s...

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[CarlaA]

Hi @alyt! I just wanted to let you know that I’ve marked @jdott16's response as the accepted solution as I believe it answers your question. I hope it helps! If you have any more questions or need further clarification, feel free to ask.