Alternative host not working

[PatoR]

Hello, I usually schedule meetings for my boss. Until a month ago I always designated the same person as the alternative host so she could start the meeting. Lately and without changing settings, she appears as an alternative host on the Zoom scheduled meeting page, but she can´t start the meeting. I need to connect and allow her into the room and she appears as a guest in the waiting room. Can you please help me? Thanks

[sae]

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@PatoR さんは書きました:

she appears as a guest in the waiting room. 

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There's a possibility that she isn't signed in  Zoom properly.

Please tell her to sign in to Zoom both on the browser and on the Zoom app again.

I hope this works well.