Participant's video stops he screen shares

Community

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

I do virtual notary work and came across this tonight. My client has an android phone and all was going well (we could see and hear each other) until he needed to share his screen to complete his notarization. His video stopped but I could see his screen. I still need to be able to see him on the sidebar and see his screen. I've only had this happen on an android device. Once I ended the call, I played with mine and got an error as well saying "your video is paused during mobile screen sharing." Help?!?!?!?

0 REPLIES 0

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!