Participant is unable to move into breakout room

[jreevelaabs]

Participants are manually assigned to a breakout room, but there are instances when the participant is sent back to the main room. At this time, they are "grayed out" but still showing as a member of the room they were kicked out of. We are then unable to move them back into that group unless they rejoin the Zoom meeting. Any thoughts on what we can do to remedy this?

[ChloeD]

We are having a similar problem. When participants are sent to breakout rooms, the participant’s screen either freezes or they get dropped from the meeting altogether.

[ColinFine]

We had this last night, for the first time that I've seen. I set up breakout rooms for a meeting of just under 50 people, assigned them (without automatically sending them to the room) and Opened Breakout rooms. Several of them were stuck in the main room, but the Breakout Room screen showed them in the breakout room "Not joined". One (who was on an iPad) said she never got an invitation to join the room.

[princessprathap]

You can ask participants to check for break out room option on their zoom window

[GudZOOMer1]

not a solution

[GudZOOMer1]

and when there is no option?

[Randy041]

I was facilitating the last day of a six day class with the same 30 participants and something like this happened. Created 8 breakout groups to last for 8 minutes and set so Zoom would automatically move them to their assigned breakout room. Several participants appeared "Not joined" in their assigned breakout room and for those "Not joined" participants at least two additional profiles showed for those same participants in the main room. At least 3-5 participants had two profiles in the main room and one "Not joined" profile in the assigned breakout room. Closed all breakout rooms several times and even closed the Zoom room and reopened it and tried a new Zoom room and the problem happened every time. So we finished the class only using the main rooom.

[GudZOOMer1]

this happens ALL THE TIME in my zoom sessions.  I end up either quickly moving them to another room and back to their room or have them reconnect.  I am pretty sure it is a glitch in how zoom handles and sees someone with some kind of disruption in their connection.  I have had a couple other facilitators tell me they have an option to move the person back to the main room and then re-assign them.  I dont have that option so there must be a setting I dont have right.

[CharChar]

I use the same pattern to return people back to their room. I have reviewed and do not see that option to move the person back to the main room and then reassign them. I do manual assigning - is this something that can only be done if people choose their room? Would be great to see any response to the users on this - 2023 to now same question.

[cbrice99]

This is happening in my groups too. PLEASE -- will someone from Zoom address this? It is so disruptive and seems impossible to use breakout rooms. Participants constantly dropping off when transferred to breakout room, and then grayed out.

[producer1]

I have found that if participants have Teams running that they have problem joining and staying in the breakout rooms. We always ask participants to sign out of Teams and that usually solves any issues they have.

[GudZOOMer1]

Amazing how microsoft can even screw up other software besides their own