Partial Meeting Recording Conversion

[arc_zoom]

I am wondering whether anyone has encountered a partial conversion of a meeting recording (i.e., only ~45 minutes is converted to video format rather than the full 1.25 hours) and whether a solution has been found. 

I am on a Zoom Pro account, version 5.17.10, and was recording the meeting locally. I tried running the two Zoom files meant to begin the video conversion together as well as separately, but none of these things have given me the full recording. 

Thanks in advance. 

[Humashankar]

Hi @arc_zoom 

Do you pause the meeting in-between by any chance and do you remember? ?

That could be one of the reasons.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

[arc_zoom]

Hello!

There were no pauses during the meeting. I confirmed the length that the recording should be with Zoom Support, and the video that gets converted is only a little over half that length. 

Thanks!