PROBLEM WITH NAME AND PIC DISPLAY

[DrJon]

When I enter an external meeting, my husband's name and pic are displayed. He only used my device once, and I am logged into Zoom with my name and pic. This only happens with someone else's meetings, not my own.

[Bort]

Here is a quick way to fix that: 

1. Open the Zoom desktop app and make sure you are not signed-in
2. Click Join a Meeting. 
3. Adjust the display name listed there and enable the Remember my name for future meetings option. 
4. Join a meeting (it can be a meeting you've scheduled or an old ID). 
5. Once you've joined, or at least attempted to join, that name should be saved. 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

[DrJon]

Hi, Bort,

Thanks for trying to fix this. I performed steps one and two, but there was no display name listed. Also, when I do join the meeting, I change the name to mine and click Remember, but it doesn't work. And I still have the wrong pic displayed.