Outlook crashes when deleting/modifying zoom meetings

[CleanTeeth21]

We have some Administrative professionals that maintain email/calendars for various executives.  and in the last few weeks, they have been noticing odd outlook calendar issues with zoom meetings

- If they cancel a zoom meeting from one of the executives calendar, the Admins outlook crashes, and when they reopen outlook , they get a message indicating that 'outlook has disabled the zoom plugin.

- We've verified they are on the current zoom outlook plugin

- So far this is happening to about 5 of our Admin. professionals.   any thoughts or suggestions?

[ratherdashing42]

This exact thing is happening to me, feels like a bug with the plugin. Just sent feedback to Zoom and hope they fix it I guess!

[Secondalrm]

Same exact issue here as well.  Updated plugin and all.  

[jdtimmons]

Same issue here.  Only work around I have found is to Open the Entire Sequence, add a space to the end of the meeting name, save the sequence, and then edit/delete the single occurrence of the meeting.   This seems to be a problem that the Zoom Plugin has been having for Years.  I am not sure and have no access to their code, but I did notice that when it comes to daylight savings time; Zoom changes their time zone settings (For CST) between GMT -6 and GMT-5.  Windows and every other program I have ever seen, just changes the clock and leaves the time zone setting to GMT -6.  I am pretty sure this would be enough to though meetings out of sync between Outlook and Zoom.

[ther0g]

We are also experiencing this with our execs assistants . I've had this happen to myself also randomly with trying to cancel a zoom meeting and it happens to EAs more since they cancel them daily.  

[Jyoav]

I am having the same issue, primarily with recurring meetings.  Based on some testing I have done, it seems like meetings that are new do not generate these problems but meetings that are a few months old, recur and have had some occurrence time and date changes cause the crash in Outlook.

[MGSR]

Hi @CleanTeeth21 

Did you see the response from @Jyoav? It is worth trying this work around. 
If it has resolved your inquiry, please press the Accept as Solution.

Should you need further assistance, please let us know.

Have a great day!

[VPSUser]

@MGSR Experiencing the same issue every time I cancel a meeting in Outlook that has a Zoom invite attached.  While you mention "testing the workaround from @Jyoav ", their reply isn't really something you can test...it's just indicating that for them it happens more with old meeting invites.  Please advise as to how this problem can be resolved.

[MGSR]

Hello @VPSUser 

You can install the Zoom for Outlook add-in. 

The Zoom for Outlook add-in allows you to manage scheduling within the Outlook web and desktop apps. The add-in can be deployed and configured by Outlook admins and, once installed by users, it allows you to add a Zoom meeting to a new or existing Outlook calendar event. 

You can read more in this article. 

If you still experience issues after using the add-in, please submit a ticket for further troubleshooting assistance.

[VPSUser]

So, it appears that @MGSR  is a bot.  Regardless, the add-in is what is crashing.  I have tried to uninstall/reinstall several times but to no avail.  Microsoft has confirmed that it is an issue on the Zoom side and there is already a ticket open.  Please advise.

[ashattia]

I'm having the exact same issue. Any updates from Zoom?

[miricu]

I'm experiencing the same problem. There's a new one that occurred in the last week - If I delete an instance of a recurring meeting with a zoom link, it reappears after a while. Second time deletion works, however outlook occasionally crashes during deletion. 
Any update on a fix? 

[Mary73]

This comes down to the integration between Zoom and Outlook. There is a gap in the logic in terms of Outlook handles updates to recurring meetings. You have two options. You could manually make updates or changes to Outlook meetings. Alternatively, there are scheduling apps that can better account recurring Zoom options. One option for scheduling recurring Zoom meetings available in the Zoom marketplace that integrates with both Outlook and Zoom is Salepager.

[MGSR]

Hello there,

We're sorry for the inconvenience. 

Our engineers are actively addressing the issue. At this time, we don't have an estimated timeframe for the resolution, but please be assured that resolving this is currently their top priority. We will provide updates as soon as they become available.

Thank you for your patience and understanding.

[MGSR]

Hello,

We just received an update from our engineering team.

The issue has been pinpointed and will be resolved in the release scheduled for 7/22.

We greatly appreciate your patience with this. 

[VPSUser]

Fantastic @MGSR , thanks!  I appreciate the attention and response; looking forward to the release.

[Ray_Harwood]

Hey, @MGSR.

MS 365 integration with my Zoom desktop calendar stopped working after the latest install. Was about to create a Support Ticket when I saw this thread. It looks like maybe my experience is related?

Only meetings scheduled in my own Zoom account are down on my Zoom Calendar, where before, all of my Outlook meetings were there, and ones with a Zoom link in them were joinable from the client. Getting into meetings from other sources has been difficult this week!!

 Looking forward to this resolution. 

[TonyFZ]

Is this issue supposed to now be resolved, please?

Our EAs our having the same issue when trying to cancel meetings and Outlook crashing. 

I have (today) downloaded the latest version of Zoom Outlook plugin (6.1.5.1062) but it's still crashing Outlook when cancelling reoccurring meetings. 

Thank you

[Jyoav]

It was supposed to be with the last update.  I am still having occasional issues with recurring meetings especially those that may have had changes to individual meetings.  So far my solution is when this occurs to create new/replacement recurring meetings for the time being.  Also not sure if it has to do with how many recurring meetings are set, I have tried to limit to 25 or 35 depending on my needs then deal with the crash if and when it happens.  I can tell you it seems to be happening less but is still happening.