Horrible platform for piano recital

[fayerobin]

I had a Zoom piano recital for my students today which was the worst remote recital I have ever had; personally I'd like my money back for becoming a Zoom Pro member.  Even after guiding my students' parents to enable Original Sound, keyboards were not audible, some were sporadically audible and most had the worst sound possible.  Never again!  

[sjmackinder]

I experimented the other day with a Zoom meeting and set up a full system at home - ie both host and recipient in one room but using headphones. It was obvious there was an issue when engaging 'Original Sound for Musicians'. The problem was that immediately after starting this option the background sounds were heard but after a random time (between 3secs and 3mins) this would revert to full noise suppression and no further background was heard. When I had another test meeting with a colleague later I could not reprodcuce this. It begs the question - is this a peak time capacity issue on the general Zoom platform? ie bandwidth saving measures!!

[stueker]

@sjmackinder @fayerobin 
In these kinds of scenario, the problem frequently is, that there is not only audio processing done by the Zoom client (such as noise suppression) but also by the audio system of the operating system or by the drivers/software of the audio hardware of the host computer.
When you turn on the original sound option in Zoom, it only turns off the processing by the Zoom client. But Zoom cannot control what additional processing is done by your operating system or the driver of the audio hardware.
It can help to also check the audio settings in your operating system (e.g., in the settings of windows for the audio system) and to check that any audio processing, like beamforming, background noise suppression etc., is turned off as well.